Frequently
Asked
Questions
Policies
And
Guidelines
Great decision – you’re coming to Clear Lake!!! Pat yourself on the back and keep reading. We have lots to tell you about organizing your vacation to avoid annoying surprises. If we missed something, send your question.
Can I bring the dogs (or other critters)?
Maybe. We have a trial for dogs only in specific cabins and there are criteria - contact us.
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Is there daily maid service?
Your cabin will be thoroughly cleaned before you arrive and after you leave. No one comes in daily. We’ll make sure you
have some basic tools to avoid chaos during your stay – a broom, detergents, basic cleaning supplies.
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Can several dozen of our closest friends stay with us?
We really wish they could, but the maximum capacity is 6, including children and infants.
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My friends and kinfolk are staying at other places. Can they come over and swim with us?
Only people who are registered guests at Geiler Corner may enter the pool enclosure.
Do I need to have a park pass?
Yes. Every vehicle in the park must display a park pass.
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How is the cell reception?
It is usually pretty good reception in and around Clear Lake.
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If you are on certain trails, it could disappear.
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How about WIFI?
Free WIFI is available at Geiler Corner.
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Is there a fire pit on-site, or can I build a fire?
Sorry, no open fires are allowed. There are public fire pits near the Visitor Centre.
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Who can I contact if I need information or assistance during my stay?
Your information binder will have contact information for just about anything you might need … from grocery stores
to handyman assistance.
We will provide the cell number of someone nearby at all times to help you in case of
an emergency or just to get some information.
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What should I do when I’m leaving?
It's great if guests leave the cabin in a reasonable state of tidiness, but please don’t bother washing the walls. Our excellent housekeeping staff will make everything sparkle between guests.
We appreciate if you would start the dishwasher, remove the garbage and pack up the kids (they're hard to mail back if you leave them behind).
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How to Make a Reservation:
Send your e-mail inquiry from the “Contact Us” tab. You will receive a prompt reply with availability and an answer to any questions you ask. If you prefer, you can give us a call at 1-888-433-1812.
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Payments & Confirmation:
Your reservation is confirmed the minute your funds are accepted. Until then, we cannot hold your dates.
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Payment is by e-transfer, or we can arrange to accept a cheque (no credit cards). When your deposit is accepted, you will receive a confirmation letter by e-mail within 48 hours.
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Cancellation Policy :
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Mid-June - Mid-September long weekends and holidays: If you cancel your reservation in writing eight weeks or more before your arrival date, we will refund 50% of payments, less a $75 administration fee. With less than eight weeks’ notice, nothing is refundable.
In the event that your balance is not paid on time, your reservation could be cancelled and the deposit forfeit.
Mid-September –Mid-June (excluding holidays): If you cancel within one week of your arrival date, we will refund 100% of your payments, less a $75 administration fee.
We understand that Manitoba weather can be unpredictable, and we want to offer maximum flexibility in the fall, winter, and spring. If your plans must change at the last minute due to weather, we can offer date changes with no penalty.
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Check-in (4 p.m. on arrival day)
If you have a balance owing, it is usually due a month before you arrive. You will be sent contactless check-in information and a link to the required screening for covid-19.
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Once those are taken care of, we’ll tell you how to get your key from the nifty, coded lock box.
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Check-outs are by 10 a.m. on departure day.
Parking:
Each Unit has one assigned parking spot. Street parking and public lots are also available.
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Noise:
We are a quiet resort catering to families and seniors. For peace in the park, quiet hours are observed from 10:00 PM
until 9:00 AM.
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Clutter and Garbage:
There’s a garbage bin in the alley and we take away recycling.
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Remember that wildlife consider food left out to be an invitation to dinner.
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Remove personal items (e.g., towels, bikes) promptly from common areas.
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More questions?
You can send us an email. text us at 1-888-433-1812 or ask a question through Facebook Messenger.
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